Job Description

The Inbound Reservations Sales Agent assists our valued guests with booking new lodging, tour, and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport; they are knowledgeable about our destinations and generate excitement for visiting our breath-taking properties!

• Hours of operation are Mon-Sun, 8am-5:30pm
• Pay is $16 per hour with the ability to make up to $18.75 per hour with variable compensation 
• Training in person for 1 week and after that, the position is remote. A minimum Internet connection of 50 MBPS at home is required.
• This is a seasonal position, lasting thru our busy season, which is typically September 2026 with the possibility to convert to a year around employee based on performance. 
• Candidates must be based in the greater Phoenix area.

Qualifications

• Demonstrate a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
• Demonstrate excellent problem solving, complaint resolution and negotiation skills
• Possess strong communication skills
• Are passionate about delivering quality service and making a difference in the guest experience
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Can learn quickly and adapt to change in a fast-paced, high performance driven culture
• Demonstrate exceptional habits of dependability and attendance
• Possess strong computer skills, including proficiency in Microsoft Outlook, and internet browser.
• Previous hospitality experience providing sales or customer service in a call center environment is preferred but not required.

Education

High School Diploma

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