Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission : “Create the Extraordinary"
Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values : “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

The VIP Marketing Strategy and Support Specialist is responsible for assisting ESS VIP leadership with implementing, executing, and measuring initiatives across Caesars Entertainment. Will work collaboratively with manager to ensure effective execution of VIP strategies. In addition, will support all ongoing ESS VIP operational processes.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Assist manager in tracking commitments and deliverables, defining data trends, and recommending changes to make meaningful process improvements
• Coordinates the implementation and adoption of all new initiatives and policies, including sales performance programs
• Serves as a customer service liaison between ESS VIP leadership and the VIP network
• Works with manager to optimize effective use of contact, sales, and service strategies
• Assists with the utilization of tools and programs and the associated guideline adherence
• Monitors and responds to questions submitted by the VIP network
• Supports defining VIP segmentation by establishing sound criteria and enforcing standards
• Contributes to the facilitation and maintenance of the Casino Marketing sales performance culture
• Ability to travel
• Other duties as assigned

WHAT YOU WILL NEED

• Must be 21 years of age or older
• One to three years of successful experience in casinos/hotels, customer service, or sales
• College degree preferred
• Knowledge and experience with Microsoft programs Excel, Access, and PowerPoint preferred

ADDITIONAL REQUIREMENTS

• Willingness to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Excellent interpersonal, problem solving, communication, leadership, and analytical skills
• Ability to drive marketing strategies across multiple locations
• A systematic and process oriented mindset to ensure seamless end-to-end customer experiences
• Capacity to thrive in an environment that is diverse, production-oriented, fast-paced, and deadline driven, while prioritizing and flexing to accommodate last minute requests
• Can work independently of others to perform duties
• Ability to collaborate in a team environment that fosters dependability, accountability, support, assistance, and flexibility

ABOUT US

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Tags

Local area, Flexible hours

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