Job Description

The Sonnenalp is looking for a Full-Time Seasonal Turndown Attendant to join our Housekeeping Team.

Application Deadline:Hiring will occur on a rolling basis. Applications will be accepted until May 15th, or until the position is filled.

Wage: $20.00- $22.00/hour

Primary Purpose of Position

To deliver high-quality turndown service by preparing guest rooms for the evening and ensuring a clean, comfortable, and welcoming environment. This role supports an elevated guest experience by maintaining guest rooms to Sonnenalp and LHW standards, anticipating guest needs, and providing thoughtful attention to detail. The position also assists the Housekeeping team with maintaining cleanliness in additional areas of the hotel as needed.

Essential Duties and Responsibilities

• Organize work schedule to complete daily assignment of a minimum of 15 Guest rooms, ensuring adherence to high-quality inspection standards of at least 85%
• Wipe down the tub and sink area.
• Strip and make beds, change linens as needed or requested by guests.
• Turn down the beds and place robes and slippers in the designated area.
• Guest's belongings need to be organized, clothes folded, and shoes paired.
• Replenish amenities, linens, and supplies in the guest room.
• Vacuum the entire room and empty the trash.
• Present turn-down cookies and ensure waters have been refilled.
• Align guest toiletries and items to appear more aesthetically pleasing and organized.
• Respond in a timely manner to guest requests for items and/or other information.
• Remove used linens and replace them with clean linens.
• Visually inspect the room for cleanliness and appearance.
• Assist the other attendants and housemen in keeping the closets clean.
• Adhere to all LHW standards and attend required training sessions.
• All lost-and-found articles must be turned in to the supervisor or the Director of Housekeeping.
• Assist in the cleaning of hallways, lights, public areas, outdoors, and other projects as assigned.
• Speak with others using clear, respectful, and professional language
• Perform other reasonable job duties as requested by Supervisors

 

Education/Experience

• High school diploma preferred
• Experience operating cleaning equipment
• Basic spoken English

Special Skills/Equipment 

• Ability to follow hotel policies and procedures
• Attention to detail and thoroughness
• Communication Skills - i.e., listen & respond clearly
• Team Cooperation
• Integrity / Honesty
• A passion for providing customer service

Essential Physical Requirements

This role involves demanding physical abilities, including but not limited to:

• Must be able to stand for the duration of the shift
• Ability to lift, push, pull, and carry a minimum weight of approximately 25 lbs and have the ability to carry up to 50 lbs of heavy linen
• Ability to kneel, bend, crawl
• Ability to work in confined spaces
• Ability to tolerate exposure to dust and cleaning chemicals

Benefits:

• Resort Discounts
• Holiday Pay, Paid Time Off, and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

Job Tags

Full time, Seasonal work, Shift work, Afternoon shift

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