Telephone Activation Specialist I Job at Mediacom Communications Corporation, Chillicothe, IL

Q2pqWDM0L2RWb2crNHZ3Z1pvVHpDQlFsekE9PQ==
  • Mediacom Communications Corporation
  • Chillicothe, IL

Job Description

:

GENERAL RESPONSIBILITIES: The Telephone Activation Specialist is responsible for reviewing, processing and resolving all forms of order fallout that may create an error or jeopardize a scheduled installation. SPECIFIC RESPONSIBILITIES :

  • Answer inbound telephone calls.
  • Audit SODI tasks to ensure order completion.
  • Reviewing past due orders and attempting to reschedule.
  • Examine fallout from equipment fulfillment including order entry and shipping dates, including preprovisioning TIVO devices for next day installations
  • Audit rejected telephone orders and place outbound calls when necessary to inform customers of issues and work toward resolving them.
  • Auditing and assisting customers through Third Party Verification, required on every order in which a customer elects to keep an existing telephone number.
  • Audit and repair telephone orders that failed to build to telephone switch.
  • Monitoring orders in real time for errors with porting numbers, held orders, or failed telephone activations.
  • Fallout caused by improper entry or systematic issues.
  • Audit all transfers of service keyed with telephone product for accuracy

EXPERIENCE/SKILLS :

  • High School Degree required
  • Preferred - Up to 1 year of previous Customer Service experience
  • Customer-oriented mentality.
  • Ability to operate a computer.
  • Effective listening skills with high level of empathy.
  • Effective verbal communication skills, including grammar and tone.
  • Strong ability to ask relevant questions to identify customer needs/concerns.
  • Ability to remain calm and confident while managing confrontation and rejection.
  • Self-motivator - upbeat and with a high energy level.
  • Strong work ethic; team-oriented attitude.

EOE: m/f/d/v

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: No less than 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance
  • Work from home

Experience level:

  • No experience needed

Shift:

  • Day shift
  • Evening shift

Work setting:

  • Call center
  • In-person

Work Location: Hybrid remote in Chillicothe, IL 61523

Job Tags

Hourly pay, Full time, Remote work, Shift work, Day shift, Afternoon shift

Similar Jobs

Bridges Staffing

Construction Laborer Job at Bridges Staffing

 ...Entry-Level Civil Construction Job Charleston, SC Join a trusted local civil construction company working on earth moving, grading...  ...What We Offer: ~ Starting pay $17.50$20/hr (based on experience). ~ Benefits after 30 days, including health insurance, medical... 

Gallaher Signature Living - Villa Capri

Cook Job at Gallaher Signature Living - Villa Capri

 ...Full-Time Team Members* Medical (PPO and HSA), dental, and vision insurance options (fulltime only)* Flexible Spending Accounts (FSA) - (fulltime only)* Life insurance (fulltime only)* 401(k) plan with safe harbor employer match* Paid vacation and sick time for... 

Carenest Health Services

CA - House Supervisor - $90/hr. Job at Carenest Health Services

 ...CA HOUSE SUPERVISOR - $90/hr. Day shift. 36 hrs./week guaranteed. Active California RN license, BLS, ACLS, PALS required; NRP preferred. Proof of negative TB screening within 12 months of contract starting date. Housing: check FurnishedFinder.com, travelnursehousing... 

CRU Nantucket

Line Cook Job at CRU Nantucket

 ...position is for May 2026 - October 2026 Great opportunity for strong cooks to demonstrate leadership and culinary ability. This position has with competitive rates based on experience. Housing is available upon hire. Please send resume and references to apply.... 

Kaniksu Community Health

Mental Health Therapist Job at Kaniksu Community Health

 ...Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north...  ...effective delivery of preventive and primary behavioral health care in outpatient settings and health education to the target...