Job Description

About the Role

We are looking for a seasoned, people-first leader to help advance how we partner with suppliers and support Enterprise Operations across the organization. As Senior Director of Operations Strategic Sourcing & Third-Party Management, you will lead experienced teams while continuing to shape strategy, strengthen internal partnerships, and elevate how we deliver value at scale.

This role sits within Global Procurement, Third-Party Management & Shared Services (GPTPMS) and offers the opportunity to influence outcomes that matter while developing talent, building trust, and helping the organization navigate change with confidence.

What You'll Do

In this role, you will balance strategic leadership with hands-on guidance, helping teams and partners succeed together.

• Lead and support Category Management, Strategic Sourcing, and Third-Party Management teams across Enterprise Operations and BPO categories

• Partner closely with business leaders to design and execute sourcing strategies that drive cost savings, cost avoidance, risk reduction, enhanced business outcomes and and service improvement for suppliers across the enterprise

• Provide leadership and oversight for complex supplier negotiations and contract structures, including master service agreements and statements of work

• Act as a trusted advisor and coach, strengthening team capability in sourcing strategy, supplier management, and commercial negotiations

• Ensure clear communication, alignment, and momentum across sourcing initiatives in a matrixed environment

• Develop a strong understanding and forecast of key cost drivers and market factors in the BPO category through continuous research and monitoring. Fully leverage partnerships with market intelligence firms in the process.

• Lead supplier performance, risk, and compliance management with a consistent, enterprise-wide approach

• Support change initiatives with resilience and clarity, helping teams adapt while staying focused on outcomes

• Serve as an escalation point for critical supplier or stakeholder issues, resolving challenges thoughtfully and effectively

• Contribute to the continued evolution of GPTPMS processes, talent strategy, and ways of working

What You'll Bring

Required Qualifications

• Minimum 10 years of experience in procurement, strategic sourcing, or third-party management

• At least 5 years of people leadership experience

• Deep expertise in Business Process Outsourcing (BPO) categories

• Strong understanding of commercial and legal contract terms

• Proven ability to lead and influence in a matrixed organization

• Strong communication, relationship-building, and conflict-resolution skills

Preferred Qualifications

• Bachelor's degree in a business or related field, or equivalent practical experience

• Experience supporting onshore and offshore sourcing models

• Background across indirect procurement categories in large organizations

• Experience with procurement and contract lifecycle management systems (e.g., Ariba, iCertis)

• Familiarity with third-party risk and performance management practices

• Experience in healthcare-related industries

• Knowledge of HIPAA, Business Associate Agreements, and related healthcare concepts

• Industry certifications (e.g., SIG, CSCP, CPM)

Why This Role Matters

This role plays a key part in strengthening how we work with partners, support Enterprise Operations, and build long-term capability within GPTPMS. Your leadership will help teams grow, improve outcomes, and continue delivering meaningful impact across the organization.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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