Job Description

Pay:  $22.00 - $30.00 per hour

Job description:

Office Operations Assistant / Dispatcher (Luxury Service Company)

Founder Support | Orange County, CA

We are a fast-growing, high-end security and locksmith company based in Orange County, serving a luxury clientele across Southern California. With elite brand standards and ambitious growth goals, we are hiring our first full-time  Office Operations Assistant  to help scale daily operations with precision, organization, and professionalism.

This is not a basic admin role.
This is a  high-trust, high-impact position  supporting the founder and the operational core of a premium brand. Accuracy, judgment, and ownership matter more than speed alone—while still operating in a fast-paced environment.

Who We’re Looking For

You are someone who is:

• Highly organized and detail-oriented
• Calm, confident, and professional on the phone
• Trustworthy with sensitive financial and client information
• Self-managed, proactive, and accountable
• Comfortable receiving direct feedback in a high-performance environment
• Polished, punctual, and dependable
• A thoughtful problem-solver who improves systems without breaking standards

What You’ll Be Responsible For

• Answering inbound calls and delivering a five-star client experience
• Scheduling, dispatch coordination, and job intake using GoHighLevel
• Following up with customers who have requested service or quotes but have not yet scheduled
• Professionally addressing client questions and helping move pending opportunities to completion
• Taking ownership of booking completion and helping bring revenue onto the books
• Shipping and receiving packages, tools, and equipment
• Invoice processing, payment tracking, and accounting support
• Picking up and dropping off packages as needed
• Managing files, documents, and internal systems
• Assisting with inventory tracking and control
• Assisting with documenting and organizing files for future use
• Supporting daily operations with speed, accuracy, and discretion
• Proactively handling logistics and administrative tasks to keep the founder focused on high-level priorities

Requirements

• 2+ years of experience in office administration or operations
• Strong written and verbal communication skills
• Proficiency with Google Workspace
• Reliable transportation
• High integrity and confidentiality
• Comfort working with shipping, inventory, and accounting support
• Demonstrated accuracy handling financial data, invoices, or sensitive records
• 1+ year of Quickbooks working knowledge and experience

Strong performers who consistently contribute to revenue through effective client follow-up and booking completion will earn additional compensation through performance-based incentives.

Experience in luxury service, real estate, medical offices, law firms, or executive support is a strong plus.

Our Mission

At ING Locksmith, our mission is to  elevate luxury security  by engineering precision-driven solutions that protect what matters most.

That standard guides everything we do—from how we answer the phone, to programming keys for high-end vehicles, to securing estates and supporting law enforcement.
If it doesn’t enhance security and elevate the client experience, it doesn’t belong here.

Our Vision

Within 10 years, we will become the  nation’s most trusted luxury security partner , protecting billions in assets and scaling to $150M in revenue  through relentless precision, innovation, and client obsession.

Our Core Values

• Excellence in Every Detail
• Absolute Accountability
• Disciplined Execution
• Inspiring Confidence
• Relentless Reliability
• Alignment in Purpose and Action

This role operates out of a  private home office  with a structured, professional work environment. This is not a casual setting.

Compensation & Benefits

• $22–$30 per hour, based on experience
• Full-time, stable schedule: Monday–Friday, 8:30 AM–4:00 PM
• Paid training
• Performance-based incentives tied to revenue contribution
• Growth path into Operations Manager responsibilities as the company scales
• Opportunity to be part of a luxury brand at the ground level and grow with the business

Physical Requirements

This role includes occasional light physical tasks such as handling packages, organizing equipment, and local pickups or drop-offs.

ING Locksmith is an equal opportunity employer.
We evaluate candidates based on skills, experience, and alignment with our standards. We do not discriminate based on any legally protected status.

How to Apply

Please apply with your resume and a short paragraph answering:

Job Type: Full-time

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