Job Description

Primary Responsibilities Overview:

• Primarily responsible for leading daily operations in Back of House (BOH)
• Drive daily focus and execution of Chick-fil-A’s Operational Requirements and Winning Hearts Every Day Strategy 
• Serve as the subject matter expert for kitchen operations, food safety & quality procedures
• Responsible for developing and leading Back of House Leadership
• Identify areas of opportunity in Back of House operations & set monthly goals for Back of House Leadership Team
• Create systems and processes to ensure food safety, food quality, and cleanliness standards are upheld
• Be willing and able to meet the demands of the business

Scheduling Requirements:

• Full-Time Position - Work minimum of 45 hours per week
• Maintain Open Availability with limited restrictions 
• Max of 12 Saturdays off per year
• Expected to work a closing shift a minimum of 2 nights per week

**Key Tasks & Responsibilities**

Food Safety & Risk Management: 

• Responsible for creating a Culture of Food Safety in Back of House and execution of Food Safety and Quality requirements ALL DAY EVERY DAY 
• Ensure Safe Daily Criticals are completed 4 times a day, every day (Assessment times: 6:30am , 10:30am, 2:30pm, 5:30pm)
• Review Safe Daily Critical Findings and coaches leaders and team members on any gaps or issues 
• Conduct weekly eFSA & other in depth Food Safety Assessments 
• Resolve any food safety issues immediately and continually work to prevent food safety issues
• Responsible for the Safety & Security of team members & guests
• Ensure kitchen is always organized and standards for cleanliness are upheld ALL DAY EVERY DAY

Food Quality & Customer Experience: 

• Monitor and drive execution of daily eRQAs 
• Reviews results and evaluates the effectiveness of food quality efforts
• Conduct eRQAs with a each Back of House Leader once a week across all day parts (breakfast, lunch, & dinner)
• Identify areas of opportunity and coach on desired behaviors/practices, issue discipline if necessary 
• Manage AHA execution & metrics to ensure store ranks in Top 20% of chain and procedures are executed per the Chick-fil-A Standard
• Analyze CEMs and Cares to identify areas of opportunity and share results with team

Financial Return: 

• Partner with Director Team to manage/steward Food Cost 
• Develop and drive LEAN mindset in back of house to reduce waste 

People Management:

• Responsible for managing & executing BOH scheduling and meeting Labor Productivity Targets
• Responsible for covering shifts in BOH if no other leadership is available to work 
• Responsible for scheduling & executing bi weekly BOH Leadership Meetings/Huddles
• Conduct monthly one on one meetings with BOH Leaders to coach and discuss individual growth opportunities
• Responsible for the training and development of all BOH Leaders and Team Members
• Reviews daily shift setups with back of house leaders & provide coaching on desired outcomes and behaviors if necessary 
• Lead authority for addressing BOH team member performance opportunities & Policy Handbook Violations (Use ESRC Model for performance issues)
• Review all Back of House performance and disciplinary actions/issues with Talent Director on a weekly basis
• Assist Talent Director with back of house team member performance reviews
• Uphold & champion our “Team Member Promise” towards all team members that embody our Core Values, Rules for Culture, and go above and beyond for the restaurant

Kitchen Director Scorecard Metrics:

• QIV Score: 100
• AHA Timers: Rank in Top 20%
• Top 20% CEM Ranking: Taste of Food & Speed of Service
• Positive Food Gap .5 or less 
• Food Safety Ranking: 1 
• 100% execution of required Safe Daily Criticals & Daily eRQAs 

The Kitchen Director serves as the Operator’s forward thinking partner in Back of House, and is primarily responsible for the execution of Chick-fil-A’s Winning Hearts Every Day Strategy and driving a culture of food safety and quality. This leader has G.R.I.T. and exhibits a passion for food safety & quality. This individual is required to be highly competent in Chick-fil-A’s Operational Requirements for back of house, food safety, and food quality. This leader must possess a high leadership capacity, meaning this individual has the ability to reduce complexity in the business and create systems and processes to drive consistent execution of Chick-fil-A’s Food Safety and Quality Requirements. This leader is responsible for ensuring the back of house culture is aligned with the Operator’s Vision, Values, & Rules for Culture for the restaurant. This Leader consistently embodies Chick-fil-A Hwy 211 & Potranco's Core Values for Directors, and Chick-fil-A Inc’s Corporate Purpose in and outside the four walls of the restaurant. He or she is the lead authority and accountability partner for kitchen operations and Food Safety & Quality compliance in the back of house. The Kitchen Director’s primary responsibilities are: creating and driving systems & processes that ensure consistent execution of Chick-fil-A’s Food Safety & Quality Requirements, coordinating execution of daily Food Safety & Quality Assessments (daily eRQAs & 4 Safe Daily Criticals per day), conducting daily food safety walkthroughs, stewardship of facility & cleanliness of kitchen, conducting weekly Food Safety Assessments, preparing team for Quarterly QIVs & SAFE Visits, work with Assistant Kitchen Director to manage team member scheduling & training logistics, leadership development, AHA Timers, and Taste of Food CEMs metric. The Kitchen Director enpowers leaders in the back of house to identify areas of opportunity, set & reach goals/targets, and celebrate wins with the team.

Chick-fil-A, Inc.,
Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 Quick Service Restaurant.

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