IT Help Desk Technician - Support Specialist Job at Randstad Digital, Madison, WI

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  • Randstad Digital
  • Madison, WI

Job Description

Salary: $45,997 - 52,123 per year Requirements:

  • Strong IT troubleshooting capabilities to address daily user issues across various application support tasks
  • Prior experience with online case management systems
  • Familiarity with Jira Service Management software
  • Ability to efficiently diagnose and resolve customer issues in a timely manner
Responsibilities:
  • Provide primary support within service desk operations, including creating support and training materials for both one-on-one and group sessions
  • Deliver direct customer support via phone, alongside hands-on assistance for staff and partners to address daily user challenges
  • Troubleshoot and resolve user issues promptly on first contact, while working collaboratively with internal and vendor technical support to develop or document solutions
Technologies:
  • Support
  • JIRA

More:

We are a leading company based in Madison, Wisconsin, offering a contract position with a pay range of $22.12 - $25.05 per hour. Our work hours are from 8 AM to 5 PM. We value excellent customer service, ensuring our callers feel acknowledged and supported. This role is primarily remote (90%), with occasional onsite presence as needed. In addition, we are an equal opportunity employer and provide a comprehensive benefits package, including health insurance, short-term disability, and a 401K plan, tailored to meet the needs of all applicants.

last updated 14 week of 2026

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Remote work

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