IT Help Desk Technician - Support Specialist Job at Randstad Digital, Madison, WI

Q2p2WDI0M2ZVSVk4NVA0cmJZVHhCaDhpeEE9PQ==
  • Randstad Digital
  • Madison, WI

Job Description

Salary: $45,997 - 52,123 per year Requirements:

  • Strong IT troubleshooting capabilities to address daily user issues across various application support tasks
  • Prior experience with online case management systems
  • Familiarity with Jira Service Management software
  • Ability to efficiently diagnose and resolve customer issues in a timely manner
Responsibilities:
  • Provide primary support within service desk operations, including creating support and training materials for both one-on-one and group sessions
  • Deliver direct customer support via phone, alongside hands-on assistance for staff and partners to address daily user challenges
  • Troubleshoot and resolve user issues promptly on first contact, while working collaboratively with internal and vendor technical support to develop or document solutions
Technologies:
  • Support
  • JIRA

More:

We are a leading company based in Madison, Wisconsin, offering a contract position with a pay range of $22.12 - $25.05 per hour. Our work hours are from 8 AM to 5 PM. We value excellent customer service, ensuring our callers feel acknowledged and supported. This role is primarily remote (90%), with occasional onsite presence as needed. In addition, we are an equal opportunity employer and provide a comprehensive benefits package, including health insurance, short-term disability, and a 401K plan, tailored to meet the needs of all applicants.

last updated 14 week of 2026

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Remote work

Similar Jobs

Otsuka Pharmaceutical Companies (U.S.)

Medical Science Liaison, CNS (MN, ND, NE, SD, WI) Job at Otsuka Pharmaceutical Companies (U.S.)

 ...CNS Territory: MN, ND, NE, SD, WI Otsuka America Pharmaceutical, Inc. customer engagement approach is designed to better deliver...  ...: This will be posted for a minimum of 5 business days. Company benefits: Comprehensive medical, dental, vision,... 

Aspire Public Schools

Dean of Special Education (Special Populations Administrator) Job at Aspire Public Schools

 ...SUMMARY In service of supporting schools to achieve their special education academic and social-emotional targets under the California...  ...Schools Partnership Program, the Special Populations Administrator plays a key role in the development, coaching, implementation... 

Coach

Manager, eCommerce Analytics Job at Coach

 ...inclusion, and diversity. Role Overview The Analytics & Testing team leads the strategy, implementation, and optimization of Ecommerce analytics, A/B testing, personalization, and performance measurement tools. The team partners closely with Ecommerce Operations,... 

Western Digital

Senior Compensation Business Partner Job at Western Digital

 ...offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital, WD, and WD_BLACK. We are a key partner to some of the largest and highest-growth organizations in the world.... 

Dynamics ATS

Certified Medical Coder - Outpatient Job at Dynamics ATS

 ...Certified Medical Coder - Outpatient JOB-10046651 Anticipated Start Date June 08, 2026 Location Bronx, NY...  ...clients team as Certified Medical Coder focusing on outpatient coding. The ideal candidate will accurately code outpatient medical records...