Job Description

Salary: $60,000 - 70,000 per year Requirements:

• We require excellent verbal and written communication skills, including strong reporting and business correspondence abilities.
• We look for a working understanding of networking, storage, and virtualization technologies.
• We value experience with automation and scripting tools that improve support and infrastructure workflows, such as PowerShell, Python, or similar languages.
• We expect strong customer service skills, with a courteous, professional, and patient approach.
• We need proven problem-solving ability, along with the initiative to research, test, and recommend effective solutions.
• We require the ability to work collaboratively in a support team while also operating independently, staying organized, and completing tasks reliably.
• We prefer a growth mindset and a willingness to learn new technologies, follow best practices, and take on broader responsibilities over time.
• We require a valid drivers license with a favorable driving record.
• We require a minimum of 5 years of relevant experience.
• We prefer a bachelors degree in Computer Science, Engineering, or a related discipline, or equivalent hands-on experience.

• We provide front-line customer support by answering inbound calls and tickets and resolving server-related questions promptly and professionally.
• We identify, record, and troubleshoot networking issues reported by users of hosted ASI software, including workstation, printer, and scanner setup and configuration.
• We diagnose and resolve networking issues associated with ASI software applications.
• We research solutions and guide customers on proper system use through phone support, remote desktop tools, and ticketing platforms.
• We maintain accurate and timely records of customer interactions and case outcomes using internal support systems.
• We partner with internal teams to escalate issues and help drive timely resolution.
• We access remote servers and use system tools to shadow customer sessions for more effective troubleshooting.
• We build and sustain strong relationships with customers and internal stakeholders to support service excellence.
• We keep current on ASI server configurations, updates, and best practices through ongoing learning.
• We manage Microsoft Active Directory for both internal and customer environments.
• We mentor and support junior members of the Customer Success Networking team and promote continuous improvement.
• We participate in the on-call rotation.
• We handle additional duties as assigned by management.

• Active Directory
• Support
• Network
• PowerShell
• Python

More:

We are Automated Systems, Inc., a trusted partner to community banks since 1981, delivering innovative banking technology that helps our clients improve control, efficiency, and competitiveness. This is a full-time, in-person Customer Success Network Analyst role designed for a proactive self-starter who enjoys solving problems, supporting customers, and growing technical expertise as our products and infrastructure evolve. We offer a competitive salary range of $60,000 to $70,000 per year along with a benefits package that includes 401(k), 401(k) matching, dental insurance, an employee assistance program, health insurance, life insurance, paid parental leave, and vision insurance. The role includes occasional travel for on-site workstation setup and customer visits, and we value a collaborative, accountable team culture focused on service excellence and continuous learning.

last updated 21 week of 2026

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